People Make The Difference
Our team members are remarkable for their willingness to not only respond to our guests' needs, but to anticipate them as well. We take care of the details, treating our guests as though we were inviting them into our own homes.
It's In The Details
At Le Germain Boutique-Hotels, we strive to be the perfect host in every sense, This philosophy manifests itself in our “Gtails” and is at the heart of the authentic experience that our guests enjoy. A Gtail is a spontaneous and sincere heartfelt gesture; a reflection that our employees genuinely care about everyone who stays with us.
Le Germain Gtails
Life Is Sweet — Patriq, the concierge, overheard guests from France discussing the fact that they didn't have enough time to buy maple syrup. He immediately offered to go out and get some, but the clients were leaving in less than 15 minutes. Patriq put on his running shoes and, 13 minutes later, the guests left the hotel with their maple syrup.
A Passion For Languages — Twenty different languages are spoken at the hotel, so the hotel staff decided to greet all guests in their mother tongue. Antonio, a bellman, was enlisted to help an Italian couple check into the hotel. He became their go-to-guy for the rest of their stay.
The Meaning of Sharing— Le Germain-Dominion employees know that Quebec is a fascinating city. Esther, a front desk agent, suggested that we share the “local flavour” with guests by circulating a list of our “favourites of the month.” Each employee recommends his favourite local gastronomic, artistic, cultural or other attraction, allowing guests to benefit from real local flavour.